Today's lending environment requires a well-trained and educated loan processor. Loan processors must be able to navigate countless regulations and identify potential fraud threats all the while building strong customer relationships and making high-quality loans. This valuable series, which includes seven computer-based modules and individual training materials, will ensure your lending staff has the necessary skills and knowledge to do the job right.

Each program includes a presentation for individual or group viewing on a computer screen. The manual is searchable with quizzes, examples and testing.

Written and produced by Chaotic Solutions

Loan Processor Vol. 1: Make Lending Customers #1
(20 minutes)

Learn how fair lending laws apply to customer interaction. Included in the program are tips for professional dress and voice as well as telephone etiquette. This program is for anyone in the lending department who works with customers. The program also may be used to familiarize a new or newly transferred employee with fair lending.

Loan Processor Vol. 2: Mortgage Fraud Red Flags (20 minutes)

Mortgage fraud is a growing threat to both homeowners and lenders. Stay up-to-date on the latest mortgage fraud schemes including appraisal fraud, straw-buyer plots, flipping and foreclosure schemes. This program identifies the characteristics of each scheme, common red flags to look for and strategies to better protect homeowners and lenders.

Loan Processor Volume 3: Real Estate Settlement Procedures Act (20 minutes)

This program covers the requirements of RESPA including applicability and coverage, new definitions including changed circumstances, good faith estimate, binding and revised GFE, escrow accounts, and HUD-1/1A..

Loan Processor Volume 4: Regulation Z Closed End (20 minutes)

Understand the requirements of Regulation Z for closed end transactions including disclosures, right of rescission, requirements for certain closed home mortgages, reserve mortgages, prohibited acts or practices, valuation independence, ability to pay, private education loans, and limitations on increasing APR, fees, and charges.

Loan Processor Volume 5: Appraisal Guidelines for Lending Personnel (20 minutes)

Based on the Appraisal Guidelines, learn when a certified or licenses appraiser is required, the minimum appraisal and evaluation requirements and an appraisal review program. Included are several checklists for appraiser selection, review of underwriting process, and appraisal review.

Loan Processor Volume 6: Flood Disaster Protection (20 minutes)

Flood Disaster Protection is for all lending personnel. It covers the requirements of the Flood Disaster Protection Act and incorporates the Interagency Questions and Answers to further personnel’s understanding of the requirements.

Loan Processor Volume 7: Regulation B (Equal Credit Opportunity Act) 20 minutes)

This program is for all bank personnel who interact with customers seeking credit. The program covers: The prohibited bases - and types of discrimination, what is permitted in an information request, rules concerning evaluation of applications, rules concerning extensions of credit, notification requirements and monitoring information.

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