To a customer, customer service representatives are the first and most visible representatives of a bank. This program examines everyday situations using scenarios to address topics including:

• The importance of common courtesy
• Addressing difficult questions and upset customers
• Answering routine questions
• How to offer assistance to people with disabilities

The program is available on CD and is designed to be played on a computer as a video presentation for a group or individual viewing. The unique format allows for individual segments and scenarios to be viewed as a refresher – without having to view the entire program. Testing and a manual are included.

Length: 25 minutes

Written and produced by Chaotic Solutions

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