Today's lending environment requires a well-trained and educated loan processor. Loan processors must be able to navigate countless regulations and identify potential fraud threats all the while building strong customer relationships and making high-quality loans. One of a 7-part valuable series, which includes computer-based modules and individual training materials, will ensure your lending staff has the necessary skills and knowledge to do the job right.

Each program includes a presentation for individual or group viewing on a computer screen. The manual is searchable with quizzes, examples and testing.

Written and produced by Chaotic Solutions

Loan Processor Volume 1: Make Lending Customers #1
(20 minutes)

Learn how fair lending laws apply to customer interaction. Included in the program are tips for professional dress and voice as well as telephone etiquette. This program is for anyone in the lending department who works with customers. The program also may be used to familiarize a new or newly transferred employee with fair lending.

Print Order Form