Tellers are the front line of your bank—ensure they have the necessary knowledge and tools to be successful. Each program includes a presentation for individual or group viewing on a computer screen. The manual is searchable with quizzes, examples, and testing.

Set of 6 CDs.

Length: 20 minutes each

Written and produced by Chaotic Solutions

Role of Customer Service in Information Security—This program discusses what information security is, and how sensitive customer information can be compromised. Learn how the requirements of privacy: safeguarding of customer information, customer identification program and the ID theft rule pertain to customer interaction with frontline personnel.

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