Event Profile

Maintaining an effective card program doesn’t stop after choosing the brand and creating the perfect card for your account holders. It requires understanding the rules and regulations, as well as processes that surround the entire card program. Chargebacks are an integral part of any card program, and they affect all participants; the issuing institution, the merchant, and the card holder. Understanding what a chargeback is and how the process works is a must for all participants.

Learning Objectives:

• Understand the rules, regulations, and operational processes that govern card program management.
• Identify what a chargeback is, how it occurs, and the steps involved in resolving it.
• Assess how chargebacks affect issuing institutions, merchants, and cardholders, and apply strategies to manage them effectively.

Duration: 75-minutes

Presented live and recorded on 03/31/26.