Take a look inside the head of a bank robber. Learn what the motivating factors are and why they do what they do. When a potential robber walks through the front door, the actions or inactions of the financial institution’s staff can have a definite impact on what happens next. Learn what the courage desk is and how it’s used in the robber’s
decision making process. We’ll review factors that make your institution a favorable target and discuss tactics that can aid in reducing that likelihood.

Learning Objectives:

1. Understand the effect of psychological pressure on a would-be robber.
2. Identify visible cues of a potential robbery within your lobby.
3. Learn how to increase the pressure on a suspicious person without being alarming to an innocent person.
4. Establish why observation and awareness are critically important.
5. Develop a positive security culture with your staff.