It is common knowledge that customer service and sales representatives are responsible for building relationships with customers. But why stop there?

When an entire organization benefits from relationship development, the need arises to find effective ways to engage the entire organization in relationship development. Everyone plays an important role in that process, so take the time to discover and identify how each job position at your bank will contribute to successful relationship development.

Examine how banks can direct their culture and business practices directly to customers and earn their long-term loyalty.

Learning Objectives:

• Examine effective ways to engage the entire organization in relationship development.

• Discover how your position can contribute to a successful customer relationship.

• Learn to take ownership in customers’ tenure and satisfaction.

Duration: 60-minutes

Recorded on February 1, 2024