One thing that the rapid pace in banking has revealed is that the ability to change and adapt is a mandatory quality. Amid change it is also important to understand that your underlying foundations make it possible for workgroups, teams, and employees to perform effectively while embracing emerging challenges and opportunities.

Explore the five cultural changes that must be managed as foundations at your bank.

1. Staff development and empowerment
2. Business development
3. Change management
4. Technology and process improvement
5. Customer experience management

Learning Objectives:

• Identify the five cultural changes that must be managed as foundations.
• Learn how you can perform effectively while embracing emerging challenges and opportunities.
• Discover how to adapt to changes at your bank.

Duration: 60-minutes

Recorded on June 4, 2024.