Addresses the need of the bank’s website to provide equal treatment to all its customers and the public under Title II of the ADA, the Rehabilitations Act of 1973, and Department of Justice (DOJ) web accessibility directives in accordance with Web Content Accessibility Guideline (WCAG) 2.0 Level AA and the United States Access Board’s Section 508 Standards. Includes a policy statement which is suitable for public documents; policy application; roles and responsibilities; complaint process for improving accessibility and accommodations; and contact for inquiries, questions, assistance, and general information.