The NEW ICBA Teller Specialist Certificate Program equips today’s bank teller with the knowledge and tools needed to meet the demanding requirements of the frontline banking environment. This certificate program consists of four critical learning areas, each designed to maximize the learner’s ability to perform the teller function. Most courses include a short exam at the end of the course. Upon successful completion of all four learning areas and the final exam, the learner is awarded a certificate. Continue education credits are not required for the online certificate programs.

 Area 1: Teller 101

• Teller Basics
• Deposits 101
• Currency 101
• Handling Money
• Balancing 101

 Area 2: All About Checks

 Area 3: Customer Service

• Telephone Basics
• Expanding Customer Service
• We Have What They Need
• A Minute Can Matter
• Focus on Customer Needs
• Meeting Customer Needs with Teamwork
• Exceeding Customer Expectations
• Product Knowledge & Cross-selling

 Area 4: Compliance for Tellers

• Introduction to Compliance for Tellers
• Red Flags Identity Theft Programs
• BSA for Frontline Staff (5 modules)
• Elder Financial Abuse
• Robbery Response Techniques for All Personnel

 21 courses/10 CPE credits

 Format: eLearning