• Join ICBA
  • Contact ICBA
ICBA.org
Online Store

Online Store

My Invoices | My Discounts

My Cart
Online: ICBA Teller Specialist Certificate Program (Individual)

Online: ICBA Teller Specialist Certificate Program (Individual)

Price:

$399.00 - Online: ICBA Teller Specialist Certificate Program - Individual (Nonmember)

$199.00 - Online: ICBA Teller Specialist Certificate Program - Individual (Member)
Description
The ICBA Education Teller Specialist Certificate Program equips today’s bank teller with the knowledge and tools needed to meet the demanding requirements of the frontline banking environment.
 
This certificate program consists of four critical learning areas (16 total courses). Each course includes an exam. This program takes approximately 9 hours to complete. Upon successful completion of all four learning areas, the learner is awarded a certificate of completion.
 
The Teller Specialist Certificate Program is available for bank-wide use (unlimited number of learners) and on an individual basis.  Purchasing an Individual Certificate Program grants access to the person who has logged in the ICBA website to purchase. It cannot be transferred to another user.  

 Area 1: Teller 101

  • Teller Basics
  • Deposits 101
  • Currency 101
  • Handling Money
  • Balancing 101

 Area 2: All About Checks

  • Checks 101
  • Understanding Endorsements
  • Check Cashing

 Area 3: Customer Service

  • Telephone Basics
  • Sales is Just Great Service
  • Product Knowledge & Cross-selling

 Area 4: Compliance for Tellers

  • Introduction to Compliance for Tellers
  • Red Flags Identity Theft: The Program
  • Bank Secrecy Act - Frontline & Deposit Operations
  • Elder Financial Abuse
  • Robbery Response Techniques for All Personnel

 16 courses/10 CPE credits
Add to Cart
399.00
Required
We're sorry, but there is no inventory for the product you selected. Check out these other great products:

Related Products