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Online: Teller Specialist Certificate - Bank Wide Training

Online: Teller Specialist Certificate - Bank Wide Training


$899.00 - Online: Teller Specialist Certificate - Bank Wide Training (Nonmember)

$449.00 - Online: Teller Specialist Certificate - Bank Wide Training (Member)

The ICBA Teller Specialist Certificate Program equips today’s bank teller with the knowledge and tools needed to meet the demanding requirements of the frontline banking environment. This certificate program consists of four critical learning areas, each designed to maximize the learner’s ability to perform the teller function. The program takes approximately 10 hours to complete. 
Purchasing an institution or bank-wide subscription to the Teller Specialist Certificate Program allows the bank to enroll as many employees as needed. Access is given for 365 days from the date of purchase. The bank will be sent an invoice prior to expiration for the option to renew for another year.  
Area 1: Teller 101 
·         Teller Basics
·         Deposits 101
·         Currency 101
·         Handling Money
·         Balancing 101
Area 2: All About Checks
·         Checks 101
·         Understanding Endorsements
·         Check Cashing
Area 3: Customer Service 
·         Telephone Basics
·         Expanding Customer Service
·         We Have What They Need
·         A Minute Can Matter
·         Focus on Customer Needs
·         Meeting Customer Needs with Teamwork
·         Exceeding Customer Expectations
·         Product Knowledge & Cross-selling 
Area 4: Compliance for Tellers 
·         Introduction to Compliance for Tellers
·         Red Flags Identity Theft Prevention Programs
·         Bank Secrecy Act - Frontline & Deposit 
·         Elder Financial Abuse
·         Robbery Response Techniques for All Personnel
Area 5: Comprehensive Final Exam
21 courses/10 CPE credits
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