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Webinar: Regulation E and VISA/MasterCard Error Resolution (CD)

Webinar: Regulation E and VISA/MasterCard Error Resolution (CD)


Recorded: March 8, 2017

Length: 90 Minutes

Navigating the complex and contradictory Regulation E compliance requirements and VISA/MasterCard Operating Rules can present a challenge to even the most experienced Compliance Officer or Operations staff. Knowing what a institution can and cannot do and keeping up with changing rules such as EMV Chip Liability Shift can help you manage your bottom line even when it seems that the rules are all stacked in the consumer and merchant’s favor. In this fast-paced informative session, we will compare and contract Reg E and VISA/MasterCard rules and provide examples of real life disputes to help your institution manage its claims process effectively and efficiently.

Main Topics Covered:

  • Regulation E Consumer Liability Calculation
  • Regulation E Error Resolution Process
  • VISA/MasterCard Chargeback rules
  • Case studies


  • Understand how Reg E defines an error compared to claims that VISA/MasterCard cover
  • Investigation tips for resolving disputes
  • Determine consumer liability for debit card claims

Audience: Compliance Officer, Operations, Branch Managers, Assistant Branch Managers

Presenter: Brian Crow, Thomas Compliance Associates

Brian Crow is a nationally recognized BSA/AML expert with a strong bank compliance management background and a welcome ability to provide focused educational support to TCA client banks.

Mr. Crow most recently was BSA Administrator for a suburban Chicago bank, where his responsibilities included the bank’s annual assessment and audit documentation. His activities were responsible for reducing debit card fraud by 95 percent at the bank.

Mr. Crow has been, and continues to be, an education consultant for the Glia Group BOL Learning Connect program, conducting webinars that have covered VISA/MasterCard chargebacks, debit card compliance and fraud prevention for hundreds of banks. It was in this role that Mr. Crow was recognized as a Bankers Online Guru in 2011.

Like many of us, Mr. Crow began his banking career as a teller, working his way up to head teller and then branch management responsibilities. He earned a B.A. degree from Concordia University, River Forest, Illinois.

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