$229.00 - CD: CSR Program: How May I Help You? - Non-Member
$129.00 - CD: CSR Program: How May I Help You? - Member
Tellers are the front line of your bank—ensure they have the necessary knowledge and tools to be successful. Each program includes a presentation for individual or group viewing on a computer screen. The manual is searchable with quizzes, examples, and testing.
Set of 6 CDs.
Length: 20 minutes each
Written and produced by Chaotic Solutions
How May I Help You?—This program discusses customer service skills ranging from professional appearance and greeting customers to handling complaints to cross-selling. The program also covers deposit account descriptions according to Regulation D as well as the role of Regulation DD and Regulation E.
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