Tellers are the front line of your bank—ensure they have the necessary knowledge and tools to be successful. Each program includes a presentation for individual or group viewing on a computer screen. The manual is searchable with quizzes, examples, and testing.

Set of 6 CDs.

Length: 20 minutes each

Written and produced by Chaotic Solutions

How May I Help You?—This program discusses customer service skills ranging from professional appearance and greeting customers to handling complaints to cross-selling. The program also covers deposit account descriptions according to Regulation D as well as the role of Regulation DD and Regulation E. 

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