be held via live-streaming. We will not be holding this as a live,
event at this time due to the rapidly evolving COVID-19 situation.
If you decide to enroll in the certification testing after you register for the class, please contact a Community Banker University representative at 800-422-7285.
Come prepared to learn bank security! There’s no fluff or filler in this program that includes interactive sessions of need-to-know material delivered by subject matter experts in the field. We’ll cover everything from the basics of bank security to some situations you may not have even prepared for. Interactive sessions and discussions will inspire new ideas and challenge you to look at security from a new perspective.
(All times noted are Central Time)
Monday, Sept. 28
9:00 a.m. – 4:30 p.m. (Periodic breaks will be given throughout the day, including a half hour for lunch)
Security Regulations: What Am I Responsible for!
The Bank Protection Act, Regulation H, and the standards of the industry determine the responsibilities of the Security Officer, management, and the Board of Directors. In this session, we review the requirements of a written security program, the financial institution, and security officer in protecting staff and the public.
- Know what is required of the security officer with regulation H
- Know the procedures that the security officer should supervise
- Understand who needs to be trained by regulation
The spread of COVID-19 has launched a million frauds by criminals. The pandemic has created a climate of fear in the country. Fear about the economy, obtaining basic supplies, or just paying necessary bills has made people vulnerable. Confidence scammers are taking full advantage of this fluid situation and using our fears against us by developing social engineering attacks that yield them easy money, while taking advantage of your accountholders. They are using methods such as bogus coronavirus testing kits, fake vaccines, and false charities to which to contribute. Your drive-though windows will see many scams, like bad checks stolen from mailboxes, credit card advance requests with stolen credit cards, and accountholders selling their information to make money working with the criminals. This cutting edge program will show you what to expect from the frontline to the C‐suite. Failure to train now will cost your financial institution major dollars when people miss the tell tail signs of fraud. Don’t discover your problems on the evening news!
- New attacks due to the pandemic.
- Methods being used.
- What to expect.
- What your staff needs to know.
What Keeps You Up At Night
This interactive session will provide attendees the ability to discuss what are the major problems they face day to day. Security isn’t just having a great written security program it is the actual functioning of the plan of action you use to be successful. Discover what has worked for others as well as what hasn’t!
New Technology: Cash Recyclers, Pod Banking and ITMs
- Handling the politics of security
- Knowing the newest problems, a security professional faces
- Asset size doesn’t change the security problems
Banking as we’ve known it is rapidly changing. Apps, pod banking, cash recyclers, interactive ATMs, and other new technologies are affecting how we do business and offering new challenges to security. This fast‐moving presentation embraces these new changes by explaining how we can implement them to make them valuable and profitable to the financial institution, while maintaining effective security protocols. This presentation isn't based upon theory. It's a real‐life, real‐time program relating to issues that may contribute to an institution's losses.
Internal Fraud: A Look At The Thieves From Within
- Security using a cash recycler isn’t plug and play
- Designing pod branches requires special security procedures
- Learn about the technologies that are changing the banking world
How prepared is your financial institution for internal theft and fraud? This session reviews what every Security Officer should know to combat internal fraud. Discover where the internal thief will spend the stolen funds and how they keep their stealing from being found. Know whether you should do the investigation or hire a “Certified Fraud Investigator.” This insightful program will review the steps you need to follow to investigate an internal fraud
- Understanding the “Fraud Triangle”
- Know the warning signs of an internal fraud
- Learn the right way to handle an internal fraud investigation
Tuesday, Sept. 29
9:00 a.m. – 4:30 p.m. (Periodic breaks will be given throughout the day, including a half hour for lunch)
Defusing Hostile People
The workplace is not immune to acts of violence by disgruntled employees, former employees, or customers. This training will cover warning signs or pre-incident indicators to help you identify the potential perpetrators of such acts. Preventative policies and procedures will be covered as well as lessons learned from past incidents.
Pandemic Effect Security
- Know the indicators or triggers that will excite people
- Learn techniques to defuse an angry customer
- How to handle the aftermath of an incident
We find ourselves in a strange and somewhat desperate time. The COVID-19 pandemic has upended life as we know it. We are dealing with things we never considered and being forced to look at how we do business in a whole new way. Customers wearing masks?!? It’s counter-intuitive to our security practices. We’ll tell you how to handle it without getting sued. The pandemic has definitely impacted bank security and we need to address it now! Changes have affected perimeter security, increased external risk, and upended the way we handle customers. Desperate times lead to desperate people and financial institutions are always a target for crimes of desperation. A locked lobby may be seen as a safe environment, however the danger to our staff has only increased. Join us for a deep dive into all the new and, perhaps previously unimaginable concerns with bank security.
- New Security Challenges
- Handling Masks
- Employee Safety Considerations
- Surveillance and Security
Making Your Case for Law Enforcement:
Getting your case accepted by law enforcement can be the biggest stumbling block for risk management professionals. This session will review what the victim institution should prepare prior to notifying law enforcement to accept the case for prosecution. Best practices to prevent common mistakes are presented as well as what you can expect during the investigative and prosecution stages of your case.
o How to prepare your case for law enforcement
o Know the right law enforcement agency to approach with your case
o Working with the prosecuting attorney
Don’t Risk Your Assets: Introduction to Crime Prevention Through Environmental Design (CPTED)
Is your financial institution facility safe and secure? Don’t put you’re account holders, employees, and potentially thousands of your asset dollars at risk!
Assessing the risks involved with the operation of a financial institution is a major concern of every CEO, operations staff, and security officer. Financial institutions often unwittingly make themselves targets for criminals and robbers. In this program we’ll use actual pictures showing situations that make financial institutions targets for criminal attacks. Take advantage of mistakes others have made with physical security and avoid them yourself.
This program presents a wealth of information on how to conduct a physical risk assessment of your facilities. Learn to think like the criminal when they review your facilities for financial institution robberies, morning glory robberies or ATM attacks.
- Understand the role of lighting and visibility
- Building design flaws that create unsafe situations
- Understand why night inspections of financial institutions are needed
Security is evolving quickly now with covid 19, protests and new technology.
This interactive session will provide attendees the ability to review changes they have identified for their bank. The Psychology of Robbery: Inside the Robbers Head
This program will take a look inside the head of a bank robber. Learn what their motivating factors are and why they do what they do. When a potential robber walks through the front door, the actions or inactions of the financial institution’s staff can have a definite impact on what happens next. Learn what the courage desk is and how it’s used in the robber’s decision making process. We’ll review factors that make your institution a favorable target and discuss tactics that can aid in reducing that likelihood.
- Know what your staff could do that would make the robbery dangerous
- Learn that the normal robber really doesn’t want to hurt anyone
- Understand the motivations that leads a person to become a robber
Wednesday, Sept. 30
9:00 a.m. – 3:00 p.m. (Periodic breaks will be given throughout the program, including a half hour for lunch)
Banking regulations specify that the Security Officer must report to the board annually. The regulations require that a report be made addressing the implementation, administration, and effectiveness of the security program. What exactly the Security Officer should report to the board is not clearly identified in the regulations. This interactive session will review best practices relating to training, inspections, and foreseeable events that should be reported to your board.
Debit Card Fraud
- Know what to report to the board
- Records the security officer/risk manager should be keeping
- Handling board reporting in person
Description coming soon
Forensic accountants provide invaluable information in handling financial investigations. This segment taught by a forensic accountant reviews how analytics are used in todays legal system. Know when you need to have a professional forensic accountant to assist you in an investigation.
- Bedford’s Law and analytics in fraud investigations
- Know how a forensic accountant can help you
- Discussion of what cases have been impacted by forensic accountants
The program will close with an opportunity for attendees to ask any questions they have regarding anything discussed during the program.
Thursday, October 1
9:00 a.m. - 10:45 a.m. Certification Exam
*Exam given to those enrolled in the Certified Community Bank Security Officer program.
Who should attend: Community bank security officers, board members, compliance officers, human resource managers, internal auditors and training managers
23 CPE Credits
Program Level: Intermediate
Prerequisites: No previous experience and training necessary.
Field of Study: Specialized Knowledge
Pricing (Registration is valid for one connection, only for the individual registered.)
ICBA Members: $1,295 (with testing fee $1,445)
Nonmembers: $1,695 (with testing fee $1,945)
Nonbanker: $2,095 (with testing fee $2,345)
Certification Testing Fees:
ICBA Member: $150
Printable Registration Form
For more information, call 800-422-7285.
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