If you decide to enroll in the certification testing after you register for the class, please contact a Community Banker University representative at 800-422-7285.
Introduction: Come prepared to learn bank security! There’s no fluff or filler in this program that includes 13 interactive sessions of need-to-know material delivered by subject matter experts in the field. We’ll cover everything from the basics of bank security to some situations you may not have even prepared for. Interactive sessions and discussions will inspire new ideas and challenge you to look at security from a new perspective.
Sunday, Sept. 15
3:30 p.m. Registration
4:00 p.m. Welcome/Institute Opening
Interactive Case Analysis
Breakout sessions and thought-provoking group discussions will be the basis for a deep dive into investigating a
sensitive situation. You’ll need to determine who the suspects are, what steps need to be taken, and what details are important. Gather and analyze the evidence, ask the right questions, and ultimately bring the case to a successful
Monday, Sept. 16
8:30 a.m. – 4:30 p.m. (Periodic breaks will be given throughout the day, including an hour for lunch)
Beyond Reg H: Thinking Outside the Box!
It all starts with Reg H and the Bank Protection Act. Understanding your responsibilities within the regs and beyond can be challenging. Learn to identify requirements versus recommendations. How do industry standards and new
technology play into everything? We’ll take you on a journey through the requirements and offer some thought-provoking ideas on rethinking and going beyond the regulations. Next, we’ll discuss the essentials every security officer must be prepared to handle and identify the responsibilities you may not have realized were yours. Hint: There’s more to security than Reg H.
Robbery Case Studies: This Can Happen to You!
There are lessons that can be learned from nearly every robbery. From procedural oversights to small tweaks to an otherwise tight security program, security officers should conduct a post-assessment after every robbery. Join us for a look at lessons learned from eight actual robberies. Hear first-hand accounts of how the robberies unfolded. We’ll analyze the specifics and discuss clues that were missed to details you never would have expected—Walk through
each case and leave with valuable insight and strategies that just might prevent a future robbery.
Deceptive Indicators and Truthful Results
This segment explores effective interviewing techniques. The ultimate goal in effective interviewing is to determine the truthfulness of a subject. With our proven techniques, you will learn how to evaluate verbal and non-verbal physiological responses to determine if the subject is being truthful or deceptive. Complete this learning segment with new skills that will help you determine if the suspect was involved or somehow culpable of wrongdoing.
This segment explores the process of conducting an integrity interview. Learn how with the aid of using a scripted approach, you can look for psychological and physiological indicators that a subject is being truthful or deceptive. The goal of this segment is to equip the you with the tools and confidence to determine if a subject is being truthful during an investigation.
This segment explores how to gain a confession. Many times, when the investigator confronts the subject in an integrity interview, the subject may make an admission of their involvement. The admission should not be confused as being a full confession. An admission in many cases is a singular act. The investigator’s goal is to gather, document, and weigh the totality of the subject’s actions. In this section we explore the proper procedures of gaining and recording or documenting a confession.
Tuesday, Sept. 17
8:00 a.m. Certification Exam
9:00 a.m. – 4:30 p.m. (Periodic breaks will be given throughout the day, including an hour for lunch)
Defusing Hostile People
The workplace is not immune to acts of violence by disgruntled and/or former employees and/or customers. Learn how to look for warning signs or pre-incident indicators that will help you identify potential perpetrators of such acts. Preventative policies and procedures will be covered as well as lessons learned from past incidents.
3 S’s of Pod Banking: Safety, Security, & Staffing
The concept of pod banking can have many variations on the same theme. This evolution of the typical branch setting requires us to re-evaluate the traditional approach we’ve become accustomed to. With new technology comes new concerns and pod banking presents us with a list of concerns we may have never encountered before. Join us as we take an in-depth look and the staffing considerations, security requirements, and safety concerns when transitioning to the bank of the future. We’ll also analyze the large part that cash recyclers play in pod banking and a whole new set of issues that must be addressed.
Making Your Case for Law Enforcement
Getting your case accepted by law enforcement can be the biggest stumbling block for risk management professionals. This session reviews what the victim institution should prepare prior to notifying law enforcement to ensure that the case is accepted for prosecution. Best practices to prevent common mistakes are presented as well as what you can expect during the investigative and prosecution stages of your case.
The Four L’s of Physical Security
Is that beautiful, flowering tree blocking sight lines to your entry? How long has that light bulb been burnt out? This session reviews inexpensive and effective changes you can implement immediately to make sure your facility is safe and secure. We will review exterior security concerns such as landscaping, lighting, location, and locks. We will also consider building design flaws, how they can be corrected, and discuss why a night inspection program is essential.
Being Deposed: Preparing for Depositions
The testimony of a party or witness in a civil or criminal proceeding taken before trial, usually in an attorney's office. Deposition testimony is taken orally, with an attorney asking questions and the deponent (the individual being questioned) answering while a court reporter or tape recorder (or sometimes both) records the testimony. Deposition testimony is generally taken under oath, and the court reporter and the deponent often sign affidavits attesting to the accuracy of the subsequent printed transcript. Source: Legal-dictionary.thefreedictionary.com
One area where bankers are seldom trained is how to handle a deposition. Our instructors will conduct a mock deposition based on actual cases where attendees will observe what they need to learn over the course of this conference. Attendees will observe the deposition but will not be active participants
Wednesday, Sept. 18
8:30 a.m. – Noon (Periodic breaks will be given throughout the program)
Noon - Certification Exam
Banking regulations specify that the security officer must report to the board annually. The regulations require that a report be made addressing the implementation, administration, and effectiveness of the security program. What
exactly the security officer should report to the board is not clearly identified in the regulations. This interactive session will review best practices relating to training, inspections, and foreseeable events that should be reported to your board.
Workplace Violence – Active Shooter
The stark reality is that active shooter incidents have become a regular occurrence, not an anomaly. Many times, the response we hear is that warning signs were present, but no one recognized them ahead of time. What are the
warning signs of workplace violence? We’ll discuss the importance of creating a culture of awareness and reporting. You’ll learn how to develop an Emergency Action Plan and why it’s so important. Lastly, we’ll tackle the uncomfortable but necessary response to an active shooter situation.
The program will close with an opportunity for attendees to ask any questions they have regarding anything discussed during the program.
Noon Certification Exam
1:00 p.m. Adjournment
*Exam given to those enrolled in the Certified Community Bank Security Officer program.
Who should attend: Community bank security officers, board members, compliance officers, human resource managers, internal auditors and training managers
23 CPE Credits
Program Level: Intermediate
Prerequisites: No previous experience and training necessary.
Delivery Method: Group-Live
Field of Study: Specialized Knowledge
ICBA Members: $1,295 (with testing fee $1,445)
Nonmembers: $1,695 (with testing fee $1,945)
Nonbanker: $2,095 (with testing fee $2,345)
Certification Testing Fees:
ICBA Member: $150
Room Rate: $165
Cutoff Date: 8/24/2019
make your hotel reservation and secure the negotiated room rate:
Embassy Suites Bloomington
Call 952-884-4811 or 1-800-Embassy. Ask for Group: ICBA:
Bank Security Institute
or Group Code BSI
Printable Registration Form
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For more information, call 800-422-7285.